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Postage & Delivery

The vast majority of our deliveries are by Royal Mail. Second Class Post (2 - 5 working days) is our default delivery, but you can upgrade this to first class (1-3 days) for a small additional charge. We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.

Dispatch and Delivery Times
During the Coronavirus Pandemic, our usual dispatch times have been extended with most items being dispatched within 2 working days.

We dispatch on working weekdays - Monday to Friday.

Although Royal Mail is doing its best, some areas are still subject to delays.

EU delivery is now possible. No delivery to outside the EU.


CORONAVIRUS INFORMATION
Please check our Covid-19 Page

If you are stuck at home, there is nothing better than a bit of stitching!

As of today - 18 March 2020 - we are fully operating with presently good stocks of all items. Our suppliers are busy, but coping well.

20 March 2020 - Update

We have been informed by Royal Mail and Couriers that they are operating as normal however you may find that there are local difficulties - you can check with your local delivery office if necessary.
If your item is too big for your letterbox, it is useful for Royal Mail to know where to leave the items so we have changed the 'where did you hear about us?' at checkout so that you can input delivery details which will be printed on your postage label.

31 March 2020 - Update

We are still open and very busy. Our usual dispatch times are a little more erratic but still within 2 working days - unless we contact you by email (please check your junk!)
We are still receiving stock but deliveries are also quite erratic.

5 April 2020 - Update

We remain open and very busy. I was able to get most items out within 48 hours or so but we have had a change to our Royal Mail collection to mornings, so that is extending to 60 hours. Our next dispatch will therefore be the morning of 6 April.

Royal Mail Deliveries are now generally DELAYED - it continues to make regular deliveries but please have patience!

22 April 2020 - Update

We are still open and very busy - I am doing my absolute best to get your items out within 48 hours of ordering and succeeding about 75% of the time.

Royal Mail are also exceptionally busy and there are local delays. Please give your items at least a week to arrive before contacting me - all but 2 of the 20+ queries I have had in the last 2 weeks have arrived the following day.

29 April 2020 - Update

We remain open and very busy. There is only one of us in the office, working very long hours, but doing my best.
There is a delay on dispatch of around 48 hours simply because of the volume of orders. Orders are processed in order of receipt except where there are shortages of threads when dispatch will be delayed until I receive stock which is arriving every other day.

28 June 2020 - Update

I have now pretty much caught up with orders but am still experiencing delays with items coming into stock.
If your item is subject to a long delay - I will contact you or send a suitable alternative. Occasionally some out of stock items cannot be sourced and I will contact you.

There are still some local delays with deliveries and I ask you to please have patience.

I have re-instated EU deliveries but these will all be Royal Mail Tracked & Signed so a flat rate of 9 will be applied - they are taking approximately 3 times as long as usual to some countries.

There is no delivery outside of the EU - I apologise for the inconvenience.

We will update as necessary.

We hope you remain safe and well.


Postage Charges within the UK
Items totalling 10 or more are FREE DELIVERY and are sent second class.

Items 9.99 and under are charged at 1.10 for 2nd Class or 1.65 for 1st class.
You can upgrade your free 2nd class delivery at checkout for a small additional charge.

Free postage is automatically applied at checkout.

Postage charges cover the cost of postage, packing and processing your payment.



Postage Charges to European Union
Postage is charged at a flat rate of 9.00 and includes tracking and signature.

PLEASE NOTE - THIS IS ONLY FOR COUNTRIES WITHIN THE EUROPEAN UNION (not UK) and SCANDINAVIA

Other customers should press the submit button BUT DO NOT PAY. We will prepare your order and then send an email invoice with an accurate postal charge if it is possible to ship to your area.


Postage Charges to Rest of the World
Postage is charged at 30.00.

CORONAVIRUS - WE HAVE SUSPENDED DISPATCH TO AREAS OUTSIDE THE EU DURING THE PANDEMIC RESTRICTIONS

If you want to order, please press the submit button BUT DO NOT PAY. We will prepare your order and then send an email invoice with an accurate postal charge if it is possible to ship to your area.


GOING GREEN
This year (2019) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.
We are moving to using biodegradeable packaging where we have control.

2020 Update - where we have control, all packaging has been reduced, most of it is biodegradeable (some super-large bags are not yet) and we have been discussing packaging options with manufacturers.


I have not received my item
During the Coronavirus Pandemic - we are dispatching as fast as we can but we are still about 1 day behind.
Royal Mail may also be delayed - intermittent local issues remain.

Please check the Royal Mail website for service updates - local delays are listed here :

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Please consider whether you have allowed a reasonable amount of time before querying your delivery - bear in mind extended dispatch times and the Royal Mail service you selected (First Class - 1 to 3 days, Second Class 3-5 days). These are working days - please do not count weekends or bank holidays.

So far, I have had 4 lost deliveries - one sent over Easter which actually turned up 3 weeks after posting, one that has disappeared and 2 that turned up over 6 weeks late but still made it. If it is not there yet, please be patient.

When did you order? Remember, we cannot dispatch at weekends and our default delivery is second class which can take 3-5 days so it is probably on its way

Did you 'Special Order' an item? If you did, we will have ordered it within within 1 working day, but we then have to wait for it to arrive which can take up to 10 days.

If it has been more than two weeks, please doublecheck that your payment was successful - both of our payment providers will have sent you a payment confirmation email which is not the same as the order confirmation email that you receive from Cross Stitch Workshop. If you are unsure, please contact us here Didn't receive a confirmation email? Best to check with us here

Did you order a kit? Although most of our kits are in stock when you order so ready for dispatch, we sometimes have to order more stock if a kit has been particularly popular - these kits usually have an extended delivery date which you can see on the kit description but feel free to contact us here

Did you order a particularly large piece of fabric or one that is an unusual colour? We keep lots of fabric in stock (lots and lots and lots) but the bolt sizes are limited so if we have sold several metres - remember 100 cm is one of our standard sizes - we might be waiting for extra fabric to arrive - this usually takes a couple of days but we upgrade your delivery to first class.

If there is going to be a long delay for any reason, we will usually contact you by email so please check your emails including your junk/spam box.

If in any doubt, please contact us here
All of our items are tracked so we can check.



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