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Postage & Delivery

The vast majority of our deliveries are by Royal Mail First Class Post (1-3 working days). We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.

UNAVOIDABLE CLOSURE
Due to circumstances beyond our control, the office will be closed and dispatch delayed from Monday 30 July for up to three weeks. Please make any queries by email.
We apologise for any inconvenience caused and hope that you will bear with us at a difficult time - thank you.


Postage Charges within the UK
Items totalling £10 or more are FREE.

Items £9.99 and under are charged at £1.40.

Postage charges cover the cost of postage, packing and processing your payment.



Postage Charges to European Union
Postage is charged at £5.00. If the true cost to us is less than £5.00, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.

Postage Charges to Rest of the World
Postage is charged at £7.50. If the true cost to us is less than £7.50, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.

GOING GREEN
This year (2018) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.


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