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Postage & Delivery

The vast majority of our deliveries are by Royal Mail First Class Post (1-3 working days). We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.

Postage During Our Events
During Events, we are not able to cover the office full time and dispatch will be delayed until our return. Our next event is:
The Creative Craft Show 29 June to 1 July 2018.
Items ordered from 5pm on Wednesday 27 June until 1 July will be dispatched 2/3 July.
Thank you for your patience!


Postage Charges within the UK
Items totalling £10 or more are FREE.

Items £9.99 and under are charged at £1.40.

Postage charges cover the cost of postage, packing and processing your payment.



Postage Charges to European Union
Postage is charged at £5.00. If the true cost to us is less than £5.00, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.

Postage Charges to Rest of the World
Postage is charged at £7.50. If the true cost to us is less than £7.50, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.

GOING GREEN
This year (2018) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.


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