The vast majority of our deliveries are by Royal Mail. Second Class Post (2 - 5 working days) is our default delivery, but you can upgrade this to first class (1-3 days) for a small additional charge. We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.
CORONAVIRUS INFORMATION If you are stuck at home, there is nothing better than a bit of stitching!
As of today - 18 March 2020 - we are fully operating with presently good stocks of all items. Our suppliers are busy, but coping well.
20 March 2020 - Update
We have been informed by Royal Mail and Couriers that they are operating as normal however you may find that there are local difficulties - you can check with your local delivery office if necessary.
If your item is too big for your letterbox, it is useful for Royal Mail to know where to leave the items so we have changed the 'where did you hear about us?' at checkout so that you can input delivery details which will be printed on your postage label.
We aim to dispatch your order the same day if ordered before 2pm
The vast majority of items are dispatched the same or the next day (except items ordered on Friday afternoons, weekends and Bank Holidays)
Occasionally, dispatch is delayed because we are attending a show - you can check this on our Events page and on this page
Postage Charges within the UK Items totalling £10 or more are FREE DELIVERY and are sent second class.
Items £9.99 and under are charged at £1.00 for 2nd Class or £1.50 for 1st class.
Free postage is automatically applied at checkout.
Postage charges cover the cost of postage, packing and processing your payment.
Postage Charges to European Union Postage is charged at £6.00. If the true cost to us is less than £6.00, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.
Postage Charges to Rest of the World Postage is charged at £10.00. If the true cost to us is less than £10.00, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.
GOING GREEN This year (2019) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.
We are moving to using biodegradeable packaging where we have control.
I have not received my item When did you order? Remember, we cannot dispatch at weekends and our default delivery is second class which can take 3-5 days so it is probably on its way
Did you 'Special Order' an item? If you did, we will have ordered it within within 1 working day, but we then have to wait for it to arrive which can take up to 10 days
If it has been more than a week, please doublecheck that your payment was successful - both of our payment providers will have sent you a payment confirmation email which is not the same as the order confirmation email that you receive from Cross Stitch Workshop. If you are unsure, please contact us here Didn't receive a confirmation email? Best to check with us here
Did you order a kit? Although most of our kits are in stock when you order so ready for dispatch, we sometimes have to order more stock if a kit has been particularly popular - these kits usually have an extended delivery date which you can see on the kit description but feel free to contact us here
Did you order a particularly large piece of fabric or one that is an unusual colour? We keep lots of fabric in stock (lots and lots and lots) but the bolt sizes are limited so if we have sold several metres - remember 100 cm is one of our standard sizes - we might be waiting for extra fabric to arrive - this usually takes a couple of days but we upgrade your delivery to first class
If there is going to be a long delay for any reason, we will usually contact you by email so please check your emails including your junk/spam box
If in any doubt, please contact us here
All of our items are tracked so we can check
