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Postage & Delivery

PLEASE NOTE : THERE ARE NUMEROUS LOCAL DELAYS WITH DELIVERIES. PLEASE ALLOW AT LEAST AN EXTRA WEEK FOR YOUR ITEMS TO ARRIVE.

The vast majority of our deliveries are by Royal Mail. Second Class Post (2 - 5 working days) is our default delivery, but you can upgrade this to first class (1-3 days) for a small additional charge. We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.

CHRISTMAS and NEW YEAR DELIVERY 2020
Our last Order Date for standard Pre-Christmas delivery within the UK is Thursday 10 December 2020 and we recommend you select first class post. If you wish to order after this date for pre-Christmas delivery - please consider Courier (2/3 days) or RM Special Delivery (Guaranteed Next Day) as I can make no promises otherwise. I'm sure you will understand the special circumstances of this year.

Our last dispatch before Christmas will be Tuesday 22 December 2020 but WE DO NOT EXPECT THIS TO BE DELIVERED PRIOR TO CHRISTMAS UNLESS YOU USE RM SPECIAL DELIVERY.

We are closing for phone orders from 7pm 22 December 2020 until 3 January 2020. Online ordering and queries will remain active over the Christmas period but we will not be dispatching.

All orders placed during the Christmas and New Year period will be processed as soon as possible and in the order they are received. Please have patience during Royal Mail's busiest period.

Thank you.

IF YOU NEED A GIFT - AND YOU ARE UNSURE - PLEASE DO CONTACT ME FOR THE LATEST ADVICE - LOCAL CUSTOMERS MAY BE ABLE TO COLLECT


Dispatch and Delivery Times
During the Coronavirus Pandemic, our usual dispatch times have been extended with most items being dispatched within 2 working days.

We dispatch on working weekdays - Monday to Friday.

Although Royal Mail is doing its best, some areas are still subject to delays. Please give your parcel an extra couple of days.

EU delivery is now possible. No delivery to outside the EU.


Postage Charges within the UK
Items totalling 10 or more are FREE DELIVERY and are sent second class.

Items 9.99 and under are charged at 1.20 for 2nd Class or 1.75 for 1st class.
You can upgrade your free 2nd class delivery at checkout for a small additional charge.

Free postage is automatically applied at checkout.

Postage charges cover the cost of postage, packing and processing your payment.



Postage Charges to European Union
Postage is charged at a flat rate of 9.50 and includes tracking and signature.

PLEASE NOTE - THIS IS ONLY FOR COUNTRIES WITHIN THE EUROPEAN UNION (not UK) and SCANDINAVIA

Other customers should press the submit button BUT DO NOT PAY. We will prepare your order and then send an email invoice with an accurate postal charge if it is possible to ship to your area.


Postage Charges to Rest of the World
Postage is charged at 30.00.

CORONAVIRUS - WE HAVE SUSPENDED DISPATCH TO AREAS OUTSIDE THE EU DURING THE PANDEMIC RESTRICTIONS

If you want to order, please press the submit button BUT DO NOT PAY. We will prepare your order and then send an email invoice with an accurate postal charge if it is possible to ship to your area.


GOING GREEN
This year (2019) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.
We are moving to using biodegradeable packaging where we have control.

2020 Update - where we have control, all packaging has been reduced, most of it is biodegradeable (some super-large bags are not yet) and we have been discussing packaging options with manufacturers.



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