The vast majority of our deliveries are by Royal Mail. Second Class Post (2 - 5 working days) is our default delivery, but you can upgrade this to first class (1-3 days) for a small additional charge. We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.
Postage Charges within the UK Items totalling £10 or more are FREE and are sent second class.
Items £9.99 and under are charged at £1.00 for 2nd Class or £1.50 for 1st class.
Free postage is automatically applied at checkout.
Postage charges cover the cost of postage, packing and processing your payment.
Postage Charges to European Union Postage is charged at £6.00. If the true cost to us is less than £6.00, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.
Postage Charges to Rest of the World Postage is charged at £10.00. If the true cost to us is less than £10.00, a refund will be made to your Paypal account, usually on the day of dispatch and always within 7 days.
GOING GREEN This year (2019) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.
We are moving to using biodegradeable packaging where we have control.
