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Shopping Cart Problems

If you are having problems adding items to and viewing your Shopping Cart, it is likely that your Privacy Settings are set to a highly secure level which is restricting the use of Cookies.

As this site uses a Session (temporary) Cookie to manage your Shopping Cart, these settings will stop it working.

Symptoms

When you try to add an item to your Cart, it is not added. Your Cart displays 'Your cart is empty'.

You see the 'Privacy Report' icon at the bottom of your Browser:

Cause

Your browser Privacy settings are set too high and are preventing the use of Cookies.

Resolution

Internet Explorer 6.0:

Double Click the 'Privacy Report' icon at the bottom of your browser window.

In the Privacy Report window, you should see our web site listed:

Double-Click the site entry in the list.

In the Privacy Policy Window, select "Always allow this site to use cookies":

Click 'OK' to save the settings.

On the Privacy Report window, click 'Close'.

Your shopping cart should now work correctly.


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