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COVID 19 Information

We intend to update this page whenever we have any information

Are you working?
Yes - we have intepreted Boris Johnson's address to the nation to mean that, as online retailers, we can continue to operate.
In fact, we are very busy so please have patience as we only have one person in the office.
From time to time, we are unable to take telephone calls so please do leave a message and we will return it as soon as we can. Alternatively you can contact us on the contact page by email.

What are you doing to keep safe?
We have no visitors to the premises except delivery drivers and we have initiated NON-CONTACT deliveries and dispatch.
We are handwashing constantly.
We are wiping surfaces regularly.
We are disposing of all packaging materials immediately and washing hands straight after.

Do you have stock?
We have generally good stocks and our suppliers have assured us that they are still supplying except Kreinik which has closed for the time being. Bothy Threads and Heritage Crafts have now closed.
Some of our supplies come from Europe (such as Zweigart fabrics and, ultimately, DMC threads) and these are taking additional time.
This will change and we will let you know.
We may have items on the website with temporary shortages - we will let you know by email and you can make a decision based on the information at the time. Please keep an eye on your inbox (check your spam and junk too!)

What about my delivery?
Royal Mail have informed us that they are continuing to make deliveries as usual.
If you think your item will not fit through your letterbox, you can enter a safe place at checkout.
We recommend you dispose of all packaging materials immediately and wash your hands and any surfaces they have been in contact with immediately afterwards.

Have we got anything wrong?
If you think we are not doing enough or you disagree with any of the information, please contact us by email.
The situation is not completely clear, so we are open to being corrected.

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